Nic Martens © 2012
HelpDesk software is shared by all members of a support area. The most important being first point of contact for the helpdesk; (the staff that receive job requests for later resolution), where accuracy and appropriate decision making must be quick and efficient.
CentreDesk Group of applications
Helpdesk software generally provides a common database that is used by support staff to provide professional and prompt service. Information can be collected, shared and used to assist in the resolution of support issues.
In 2002 we introduced ServiceLog, a multi-user help desk program that was originally a custom application developed for a local company. (Now CentreDesk Repair) The application remains a powerful help desk application for companies that service sites or various departments within an organization.
Apart from CDArtizan, all our Help Desk applications use a common data source, and can therefore be interchanged, depending on your needs.
All CentreDesk programs unlocked with the full Access .mdb application for download.
March 2011 x64bit
MSOffice/ Access x64bit compatible
May 2009 FREEWARE
The applications are now Freeware
Up-scaled to enterprise level with PostgreSQL
Time-tracking now allows for issues to be logged after the event.
CDArtizan 1.004 added to the CentreDesk group. Designed for Plumbers, Electricians for projects and renovations.
CentreDesk Group ver. 4 published.
Features an auto updater. The application queries the web to compare versions and will inform the Administrator that an update is available for download. The application is updated on all workstations
CentreDesk Group 3.003 of applications based on ServiceLog Published. CdRepairs added to the group.
ServiceLog 3.000 renamed CDRepairs
ServiceLog 1.001 released.
Designed for an enterprise that repairs items for customers.